Upon being notified of the Change HealthCare outage reported as of Feb 21st in response to a cyber security incident, NikoHealth enacted our incident response and risk assessment protocols. We proactively engaged multiple clearinghouse vendors to identify the right solution partner in an effort to enable our customers ongoing business continuity. As a result, we have expanded our relationship to include Availity as a clearinghouse.
Next Steps
Our teams will be in contact with our customers over the next few days and coordinate necessary steps needed in order to enable the transition for electronic claims transactions. There will be no change to the existing NikoHealth workflows as part of this transition.
We understand the disruption that this event has caused and appreciate your patience.